Luzalba Shop


*** MATERNITY LEAVE - From July to December 2024, the online STORE will continue to operate, but DELIVERIES will suffer several DELAYS, as well as any type of communication. Thank you for your understanding! ***


All the conditions of use, regulate the access and the practice of the actual website under the domain and under any of the subdomains and pages of the same hosted service. All the GDPR (General Data Protection Regulation) are regulated by the European Union’s data privacy law, collecting and handling the customers’ personal data under officially regulations. By using the site or the services, you confirm your total acceptance of the current terms and conditions agreement. 



This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the actual Website is an independent merchants who uses the Big Cartel, LLC software programs and services. All the personal information is collected under Big Cartel privacy policy. By using the website, you agree to allow third parties to process your IP address, as also to have a temporary session cookie in your browser, which gets automatically removed when you close your browser.

When you place an order, the information required as name, email address, postal address, phone number, and other basic contact will be maintain on our records unless or until you ask to delete this information. Please contact [email protected] to demands, questions, recommendations or complaints concerning privacy practices.



Luzalba® website is protected by SSL (Secure Sockets Layer). This security encryption technology is used to prevent stealing or intercepting info submitted via online forms. All Payments information: contacts | shipping details | payment options (PayPal, Visa, Master Card, Discover or American Express) are totally secure and fully SSL encrypted. 



All orders are subject to availability. Once the order confirmation has been sent, if any eventually happen with the material or other unforeseen, Luzalba® online shop will contact the user as soon as possible to update about the product situation. In this particularly case, your order could be replaced by a similar product in accordance of the user’s needs; or the user have the option to cancel the order, receiving the total amount refund within 7 business days.



Once the shipping confirmation has bee sent, the product will be delivered to the address indicated by the user. Deliver times are approximate. All orders take between 1-2 days to be shipped. Usually all products are ready made and will be sent to you carefully wrapped. Instructions and other informations are included in the shipping package. Prices range from 5€ (Portugal) and 7€ (Europe), with the FREE pick up point - collect at the artist studio by appointment. Please get in touch to fix the best time schedule.



The applicable VAT rate will be the one legally in force to the European Union tax rules. VAT will be automatically calculate, collect and add to checkout amount, in total accordance with the EU applicable law.

Invoices are processed by the Portugal Finances Tax Authority under the owner merchant identification | legal fiscal independent activity automatically. If you want to receive an electronic copy, please contact using the website form or email address [email protected]



By the European Union returns regulation, the costumer have 14 days to return or exchange the product. Please contact within: 14 days of delivery. The return items back within: 21 days of delivery. Do not accept cancellations.

RETURN SHIPMENT: Buyers are responsible for return costs. Please consider using a tracked service, as the loss of your parcel will be your responsibility, we cannot offer you a return or exchange in case of a lost parcel. Before returning the item, please email us at [email protected] and include the reason why you would like to return your item and if you would like an exchange or a refund. We will then inform you of the best way to return your product.

EXCHANGES: If you are unhappy about the size or color of your item, please contact by [email protected] before returning your item, to make sure we have the size or color you prefer in stock. The fastest way to exchange and secure your new product option is to put through a new order, then simply return the unwanted product within the 14 days of receipt for refund. Please consider the time it may take for your exchanged product, depending on where you live.  

REFUNDS: Once your return item is received and inspected, you will receive an email notification with the approval or rejection information. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. PLEASE NOTE: The shipping charges paid are not refundable. If you use a discount coupon, the refund is based on the final paid amount. 



LUZALBA® is an officially registered trademark by the INPI (National Institute of Industrial Property, Portugal).
All the information contained in the website, including images, videos, graphic design, wordings and the artistic creations designs are protect by the international COPYRIGHTS© system also the Portuguese Legislative Decree nº143/2014 of 26th September, which aproves the intellectual property law and norms. All the Rights belong exclusively to Luzalba® (artistic brand property of Daniela da Silva Ferreira | Fiscal number: PT230509754). Any act of reproduction, distributions, transformations or public communication are protectable by the rules of intellectual and industrial property. Any act of exploitations (regarding images, videos, graphic design and the artistic creations designs) or other transgression could be prosecuted by the current Legislation system. To use any visual content regards, authorization has to be requested to the contact [email protected].



The discount coupon code can be used more than once. The discount parcel can change, however will be between 5% to 15% off. If you are a Costumer and you have a coupon number means you received it from a public promotion or from our seller partners. This system allows to recognize witch partner belongs to proceed with the commission payments. If you are a Shop Partner, all the commissions accounts will be done between days 25-30 of each month. You will receive an email confirmation with the final numbers. You have 48 hours to confirm, correct or decline. After that time, you will receive the payment as agreed. 



LUZALBA® SHOP owner by independent activity | Portuguese Individual Tax info: Daniela da Silva Ferreira - Rua do Celeiro Nº5 | 8650-294 Raposeira, Portugal - Fiscal Number (NIF): PT230509754 | CAE 90030 | Artistic denomination: LUZALBA® - [email protected].